July 16, 2010
Many business organisations seem almost irritated by clients these days. But you should take the necessary steps to truly hear your customers. After all, giving superb customer services is one of the greatest and cheapest selling tools available. When you handle your clients well, or even better, when you deliver beyond their expectations, you will be rewarded.
Following are 7 points to help you offer major customer service.
Be open
Your clients should be able to communicate with you, or someone in your business, if they have a query or if they need service. Provide multiple means for your customers to reach you, such as email, phone, mail or fax.
Listen to your customers
Often when a customer calls or sends a letter to complain, they merely want to be listened. In fact, sometimes, just listening is all you need to do. Take the time to listen to what your customers have to say before you start reacting or defending your product or service. They may be right.
Respond in a timely manner
Make it your company policy to return all telephone calls or emails in less than 72 hours. And, if you cannot commit to that, then decide what timeframe you can carry off and let your customers know straight they can expect to hear back from you within that amount of time. You can use a tool such as instant benefits to that effect.
Do not argue with your clients
You can never win an argument with a customer. Because if you do win the debate, you’ve more than likely lost the customer and you’ve lost their custom. We all know the customer isn’t really always right, but instead of concentrating on what may have failed and defending your company, concentrate on how you can resolve the issue or fix the situation.
Treat your customers with deference
Even if the client on the other end of the telephone is acting in a non-rational way, or being rude, don’t lower yourself to their level by reciprocating. Treat everyone with deference and you will be respected in return.
Focus on making client relationships, not sales.
The long-term success of your commercial enterprise rests on your ability to make long-term customer relationships. If you sacrifice relationships to make short-term sales, your business will be short-lived. If you want to generate sales, try implementing new customer marketing actions, such as benefits plus.
Be trustworthy
Don’t lie about the effects your product or service will provide. Don’t promise things you cannot deliver just to make a sale. Be honest and upfront about what your products and services can offer.
Commit to putting these 8 points into practice. Mind your customers. Make them the focus of your brand. It’s one of the conditions to business success, it doesn’t cost a lot and it could improve customer loyalty towards your company.
Each time I go in to see the dentist for that yearly cleaning I hear a similar thing. Still, there’s something critical in the statement. You see, I am the guy that simply likes to floss my teeth. In the car, at home watching TV, and naturally each evening after a good and in depth brushing. Consider teeth like boxes stacked up against each other. Not very much, right? Brushing alone simply isn’t really enough to reach the plaque from the interior surface between your teeth.
These are the places where cavities are also certain to develop. Once plaque toughens, it desires removed at that regular trip to the dentist I was letting you know about above. Daily flossing nonetheless cleans out the plaque before it absolutely stiffens, keeping your teeth seeming far better, and more fit, and removing a major cause of dragon breath.
Drumroll please……So Enter Dental Floss and the activity of flossing. Dental floss looks simply like thread, generally made from inorganic material like nylon. Dental floss comes in a large spread of sizes and styles including waxed, non-waxed, flat, round and textured, with bicarbonate of soda, with fluoride and even with it’s own dental floss holders. Those items can be discovered at pharmacies, corner shop stores or through medical supply stores. My personal fave is mint flavored waxed. Boy, you can’t beat the simplicity of use and minty flavour.
Anyway….Dental floss comes on a roll in a plastic container. Hey, it’s inexpensive and it makes the job way easier. The trick here is to wind it around enough you can pull the long end and it will not slip off your finger. Now grasp the long end, wrap it a couple of times around your other index finger leaving almost 1-2 inches of floss between both fingers and make preparations for an excellent experience. Simply open your mouth, place one finger against the 1-2 in. piece of floss and push between 2 teeth. When just starting, use any teeth that you are comfy reaching. Now once the floss is between your teeth, use it like a little brush and pull it against one tooth and move it up and back down between the teeth then do the other tooth surface. Occasionally with a good building up of plaque, this snap will release tiny pieces of white like goo. This is good. Next, wrap another 2 inches of floss around your index finger, grab the long end again with another centimeter or 2 of clean dental floss and you are prepared for the following teeth.
Personally, I can do a few teeth before I need to ‘freshen’ my floss. If done right with healthy teeth and gums, flossing won’t on it’s own cause your mouth or gums to bleed. Bleeding can occur however if you incidentally push the floss into your gums to hard. Don’t fret though, a fast wash with cold water will generally look after everything. One final word of warning. Flossing can be addictive.
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